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PandaNap

Stegemann & Schmitt UG

Brunnenstrasse 3

10119 Berlin

FAQ's

Do you ship internationally? How much is shipping?

Of course, we ship worldwide! Once you place the pandanap into your cart and go through the checkout process you get an instant shipping rate. Shipment starts with only 4,90 Euro in the EU. If for some reason it says unavailable, please send us a message so we can get you a custom quote. The world deserves more #PANDANAP’s 🙂 

How long does shipping take?

It generally takes 1-2 business days to process your order and 1-7 days for the shipment to reach you (depends on shipping rate you select on checkout). Please note, we can’t control delays due to customs.  

My order won't go through. What Should I do?

Sorry for the inconvenience! Please contact us and we will get your order through as soon as possible. hello@pandana.shop

Will I have to pay international taxes, duties and customs clearance?

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. #PANDANAP is not responsible for any duties/taxes applied to your package. Your order may also incur additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees. If you refuse a shipment from #PANDANAP, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to #PANDANAP. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.  

Influencers/Collaborations

You have 20k+ followers and 2k+ average likes on your IG and fit the #PANDANAP vibe? Please message us at hello@pandanap.shop 🙂

Answers not here?

 Fill in the box below or message us at hello@pandanap.shop

Wholesale?

Welcome! You are interested in the patented PANDANAP Design and Product for your store or company, in order to help us spreading the PandaNap vibe worldwide? You are absolutely right here!
• Minimum opening order is $1000. No reorder minimum.
• We ship worldwide from 2 warehouses to save you shipping costs (Germany und China).
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